Alaya House offers a wide range of services to clients and local health providers and are please to announce our new HeadtoHelp hub in Shepparton and our satellite site which will open in Seymour April 19th, 2021.


The HeadtoHelp service is open to Victorians of any age who may be experiencing distress or mental ill health. This includes people who have never accessed mental health services before and their family and friends. It also is for family and friends of those in aged care. There are 20 HeadtoHelp hubs across the state. In the Murray PHN region, services are located in Bendigo, Mildura, Shepparton and Wodonga (with a satellite site soon to be extended to Seymour at the end of April). Please remember you can access services via phone no matter where you are.

For further information about the HeadtoHelp Service, check out the HeadtoHelp website.

How it works

When you call HeadtoHelp on 1800 595 212, an experienced mental health professional will listen and work with you to find the best ways to get you the help you need. Depending on the assistance you need, HeadtoHelp may connect you with online support or an existing mental health service. This could include a GP (as it’s really important that your mental and physical health are looked after together), or other health or support service to get you back on track.

Your mental and physical wellbeing are linked, so the best way to improve your mental health is with a team-based approach that includes your GP. HeadtoHelp’s multidisciplinary team has GPs and mental health workers, including psychologists, mental health nurses, social workers and alcohol and drug workers, who can support you through telehealth, or onsite at a service. We can also help with the other essentials of life such as housing, work, education and training.


Locations of HeadtoHelp hubs

For the Murray PHN region, there are four sites. Please refer to the map below:

  • Purple region – Location is Mildura
  • Green region – Location is Bendigo
  • Orange region – Shepparton & Seymour
  • Pink region – Wodonga

While you can access HeadtoHelp via 1800 595 212 no matter where you are,  Alaya House (located at 3A Nixon St, Shepparton, 3630) opened March 17th 2021 and our Seymour site will commence on April 19th 2021. If you are not in Shepparton or Seymour, but are in one of the areas highlighted in the map below, you will still be able to access this service through APMHA (Face to face or via Telehealth).

How do I refer?

Anyone can call HeadtoHelp on 1800 595 212 and we will help you find the support you need. Your GP or another health professional might also suggest you use the HeadtoHelp service. The HeadtoHelp service will then link you into other services, if required.

Check out some of Alaya House’s other services: 



General Practitioner Services