Consumers & Carers
We make a living by what we get, but we make a life by what we give.
Your experience matters to us
Our Alaya Team would love to know about your experience of our services. Your feedback continues to enhance our ability to improve our facility, consumer engagement and service access to the broader Shepparton community.
Please note: If you have experienced NDIS Supports and Services through Alaya House, please click the button on the right. For all other services, please click the button on the left.
Your Privacy and Rights:
Click here to find out more!
Protecting your privacy
Your personal information belongs to you and what you share with us is only used to help us provide you with great services, while also keeping you safe. APMHA is bound by law to make sure your information is kept private and confidential. These laws make sure that your information is collected, stored, used and shared appropriately.
For more information about our privacy and your rights, please download our Client Privacy & Rights Charter.
Making a Complaint:
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If you feel we haven’t respected your privacy, rights or if you wish to make changes to your services with us, please let us know. You or your supporter/s can provide feedback or a complaint by:
- Speaking with your APMHA worker
- Phone: 1300 514 811
- Email: [email protected]
- Post: 3A Nixon Street. Shepparton, 3630
If you want to be contacted further about any feedback you have provided, we will send you an acknowledge within 24-48 hours and let you know what is happening in response within 3 business days (depending on the nature of your feedback).
If the complaint incident requires further action, we may need to speak to you again to resolve the issue and make sure you are satisfied with the outcome.
For general APMHA Psychological Services:
For APMHA NDIS Supports/Services:
Knowledge is Power: The journey of Wellbeing

What are some of the key factors that can keep us feeling mentally well?
Plan enjoyable activities when at home. Pamper yourself or maybe try something new!
Stay connected. Build healthy relationships with good, open and regular communication.
Improve your diet and exercise. Reduce alcohol consumption.
Adopt good sleep habits or try to reduce behaviour that may be disturbing your sleep.
Staying Connected
Connecting with Services & Support
Websites
- QLife counselling and support for LGBTI people.
- Anxiety Self-Test – Black Dog Institute
- Head to Health find Australian mental health resources here.
- BeyondBlue provides information about anxiety, depression and suicide to the Australian community.
- myCompass provides a personalised self-help program that you can use on your mobile phone, computer and/or tablet.
- MindSpot offering short courses and activities for those experiencing symptoms of anxiety and depression.
- Moodgym is like an interactive self-help book that helps you learn and practise skills to manage symptoms of depression and anxiety.
- The Made-4-Me Program is designed to help you manage one or more mental health issues or a cluster of symptoms at a time.
Smart Phone Apps
- The Check-in app
- BeyondNow
- 7 Cups emotional Support
- onlyhuman
- This Way Up
- iBobbly for Aboriginal and Torres Strait Islander Support
Downloadable Resources
Telephone support
- Lifeline (24-hour crisis counselling) 13 11 14
- SANE (provides information, guidance and tips for managing mental health) 1800 187 263
- Suicide Call Back Service 1300 659 467
- SuicideLine Victoria 1300 651 251
- MensLine 1300 789 978
- BeyondBlue 1300 224 636
Communicating effectively with family
Websites
- Relationships Australia
- Children of Parent’s with a Mental Illness promoting better outcomes for children and families where a parent is experiencing mental illness.
Smart Phone Apps
Downloadable Resources
Telephone Support
- Carers Australia 1800 2472 636
- Panda (Perinatal anxiety and depression Australia) 1300 726 306
- Kids HelpLine 1800 551 800
- 1800RESPECT (sexual assault, domestic family violence counselling service) 1800 737 732
Back to Key Factors
Improving Diet and Exercise
Choosing food and activity for good health is a great way to:
- Feel better mentally – This can include mood, concentration, information retention, and overall performance.
- Reduce physical health problems that can arise from poor diet or low activity (due to low energy).
- Get help sooner – The healthier you are the more likely you are to identify problems in your health before they become debilitating. The earlier any physically or mental illness is identified, the easier it usually is to improve or treat.
- Take control of your life, and routine so that you can spend more time and energy on the things you enjoy!
Eating for your health is not just about avoiding unhealthy food groups, its also about the way we consume food and the habits we form. You can complete the ‘Are you eating for health?’ quiz in the Australian Dietary Guidelines Summary to find out where you sit. Similarly, there are a number of online calculators for nutrition that can guide you to the right of this section ⇒
Could your eating habits be improved?
Websites
- Calculate your daily energy needs here
- Calculate your daily nutrient requirements
- Better Health Channel: Healthy Eating
- OnTrack supporting your journey to health and wellbeing.
- Butterfly Foundation representing all people affected by eating disorders and negative body image.
Smart Phone Apps
Downloadable Resources
- Australian Guide to Healthy Eating
- Australian Dietary Guidelines Summary
- How to understand food labels
Telephone support
- GP After Hours Support Line (finding a GP and after hours clinical support) 1800 022 222
Are you being physically active?
Websites
- Better Health Channel: Keeping Active
- e-couch is a self-help interactive program
- Exercise Tips for your Mental Health
- Intrinsic Motivation
Smart Phone Apps
Downloadable Resources
Telephone Support
- GP After Hours Support Line (finding a GP and after hours clinical support) 1800 022 222
Is your alcohol consumption affecting your health?
- Talk to your doctor or nurse to see if you are at risk of alcohol related harms
- Complete a self-administered AUDIT tool or ask your health professional to complete one with you
- Monitor your alcohol intake (with your doctor or with an Alcohol Calculator Tool
- Check out some of the resources below to help you understand your drinking habits.
Websites
Smart Phone Apps
Downloadable Resources
Telephone support
- DirectLine (Victoria – confidential alcohol and drug counselling) 1800 888 236
Back to Key Factors
Planning Enjoyment at home
Do you plan your time at home or does it feel like there’s not enough time in a day?
Do you find yourself not actively engaging in activities after work because you just want to relax?
Planning enjoyment at home can lift our mood, provide us with routine, help us plan, feel prepared, and overall more productive in our daily lives. Its not about scheduling every part of a day, its about keeping things simple. Stop and think for a minute about what puts a smile on your face…
What reduces your stress?
If your not sure where to start, keep it simple and try different activities until you find one that sticks:
- Cook something new
- Touch base with a friend
- Make, dance or listen to music
How do you implement self care?
Websites
- Head to Health: Supporting yourself
- e-couch provides information about emotional issues you might be experiencing
- Anxiety Self-Test – Black Dog Institute
- 15 Stress-busting activities to help you relax
Smart Phone Apps
- MoodPrism
- Smiling Mind
- Fabulous: Reset your habits
- Headspace
- SAM
- 1GiantMind
- Stop, Breathe & Think
- The Five Minute Journal App
- MyCompass
- Happify: for Stress & Worry
- Calm
- Ten Percent Happier
Downloadable Resources
Back to Key Factors
Reducing Sleep Disturbance
Sleep disturbance commonly involves difficulty getting to sleep with or without early morning wakening (usually around 3am) followed by a restless night thereafter. To restore a pattern of normal sleep, it is important to practice sleep-promoting behaviours during the day, in the evening, at bedtime and during the night. It is important to remember that adults are no different to children, we also need wind down routines. Consider how you put your ‘inner child’ to bed… Are your habits and actions sleep promoting or disruptive behaviour? If your experiencing sleep disturbance, it may be worth considering your patterns more closely using the sleep diary found in Downloadable Resources ⇒
Are you sleeping well or could it be improved?
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Websites
- Meditation Minis Podcast
- Am I Normal? Morning dread
- How does sleep affect our mental health?
- Caffeine & Sleep
Smart Phone Apps
Downloadable Resources
Back to Key Factors