COVID-19 Update

At Alaya House, we have been working with our clinical partner, APMHA HealthCare and Standby to enact our business continuity plan due to the increased likelihood that our providers and our patients will be directly impacted by COVID-19. As we continue to closely monitor the rapidly evolving situation regarding COVID-19, our aim is to minimise infection / transmission of COVID-19 whilst ensuring the continuation of much needed mental health services. Therefore, we are making some short-term changes to how we provide counselling services.  We want to make sure that you can access counselling while we all support Australia’s strategies to reduce the impact of the virus.

Current APMHA contractors (including those who work at Alaya House) and GP Clinics have been sent direct correspondence regarding this, however the key thing to consider are:

  • Referrals to the bushfire counselling service will continue through 1300 514 811 number.
  • Referrals for PTS or PMH-CCC Programs are to be faxed and GPs will not be required to phone APMHA to facilitate referral of a client. Instead, APMHA will require the fully completed MHTP (including mental state, risk and consent) to be securely faxed / emailed directly to our intake and allocations team.

            Please send referrals via Secure fax 03 9376 0317 or secure email to [email protected]

  • GPs will be asked to provide each referred patient a copy of the APMHA Telehealth Counselling – FAQs and please outline to the patient that there is a high potential that face to face counselling may not be available under the current circumstances.
  • GPs should be mindful that there is still an 8-10 week waiting period for patients (other than bushfire impacted / affected patients).
  • For GPs requiring urgent consultations / secondary advise – please contact us via the number provided to you in earlier correspondence.
  • Patients will be SMS’d by our intake team on receipt of the referral and informed of any waiting period and waiting support plan (as they do currently)
  • APMHA is instigating a provisional referral pathway for patients impacted by COVID-19. For patients who are fearful to attend the GP practice, or are in self-isolation / quarantine, please see the provisional pathway provided to you in earlier correspondence.

Current Clients of PTS/PMH-CCC

If you currently access face-to-face counselling through an APMHA program, your counsellor will contact you to discuss telehealth counselling options. Telehealth means accessing your counsellor through phone or video options, which can be set up easily and securely through your landline, smartphone, tablet or laptop devices. Your counsellor will discuss the different options with you and help you to install a safe platform or program, if needed. 


Other Helpful links

COVID-19 info line (through Health Direct) 1800 020 080
New South Wales

NDIS Accreditation

NDIS Accreditation

We are pleased to announce that today we successfully completed our provisional NDIS Accreditation Audit!

This means that Alaya House is one step closer to providing NDIS Supports and Services, including Support Coordination and Plan Management. As we commence the roll out of these services, we will be working with clients and other NDIS Service Providers in the region to offer the best available services for clients under NDIS Plans for a psycho-social disability.

If you have an NDIS Plan, and are looking for a Service Provider to help you access your NDIS Supports, call us on 1300 514 811 to find out if our NDIS Support Services are for you.

For more information about Mental Health and the NDIS, check out the NDIS website.



Image Credit: Daniel Huntley via Flickr Creative Commons

Bushfire Response

The recent bushfires have affected many communities across Australia and as the demand  support continues to increase, so has access to information and services.

APMHA HealthCare is one of the organisations where you can access support, whether you are re-triggered by previous bushfires or affected by the current ones. Support through APMHA and other services can be accessed in a number of ways:

For our current Shepparton community keep well and take care of one another.

Welcoming our new Mental Health Clinicians

PTS and PMH-CCC Services have now commenced at Alaya House, our new Shepparton Wellness Hub. As we continue to see more clients in Shepparton, we are excited to welcome our new mental health clinicians to the Alaya House Team!

A big welcome to:

  • Jennifer Craggs, Credentialed Mental Health Nurse who specialises in Mental Health, and more specifically in Aged and Indigenious Mental Health and general Co-morbidity and complexity in adults, youth and children.
  • Dr. Shanel Few, Clinical Psychologist who specialises in Mental Health, and more specifically in the treatment of Eating Disorders and associated issues, as well as trauma.
  • Margart Lingard, Credentialled Mental Health Nurse who specialises in Mental Health, XXXXXXXXXXXXXX
  • Liane Margis, Credentialed Mental Health Nurse who specialises in Mental Health, XXXXXXXXXXXXXXX

Together, these clinicians will greatly expand our capacity to support the needs of the community. For further information about our Team, check out our Alaya House About page.

Click here for more information about the services current available at Alaya House.

Image Credit: Scott Maxwell via Flickr Creative Commons

Welcome to Alaya House!

In 2019, APMHA HealthCare and Alaya Partners Australia realised our vision to open a “bricks and mortar” mental health service in rural Victoria. With the support of the 2019 Victorian Regional Readiness Fund grant, people in Shepparton and the surround areas can now access high quality mental health services from our beautifully appointed new clinic, Alaya House!

We are so excited to have a physical presence in the region, and to;

“Provide holistic, team-based, mental health stepped care for people experiencing mild mental illness through to psychosocial disability”.

Throughout 2019 and 2020, additional services will continue to become available at Alaya House, so remember to check in with Our Services page to see if anything is relevant to you!

Want to know more about what’s happening at Alaya House?

Our News and Events page is regularly updated with media releases and new community training opportunities!